Fees & Taxes

The Services page is where you set the cleaning services and pricing that you offer and the fees that you charge as well as configuring the preference choices available to customers, subscriptions, your rewards program.

The Fees section includes both fees and other miscellaneous calculations related to your pricing:

Item Description
Delivery Fee (Optional) The delivery fee is added to each delivery order in addition to the individual item pricing. The customer is automatically charged the amount that you set here on every delivery order unless their order meets the Free Delivery Threshold.
Same Day Delivery Fee (optional) This fee is applied to any delivery orders which are delivered on the same day as they are picked up (ie. picked up on a Tuesday morning route, and delivered on an evening route that same day). 
Next Day Delivery Fee (optional) This fee is added to the item total for any orders which are delivered the day after they are picked up (ie, items picked up on a Tuesday and delivered the next day on Wednesday).
Custom Delivery Fee (optional) The Custom Delivery Fee is additional to the main Delivery Fee and is added to each delivery order in addition to the individual item pricing. You can label this fee anything you like, such as "Gas Surcharge".
Custom Service Fee (optional) The Custom Service Fee is added to each order (store and delivery) in addition to the individual item pricing. You can label this fee anything you like, such as "Service Fee".
Tax Rate (Optional) This is where you set your tax rate. The customer is automatically charged the amount that you set here on every order, unless the items on the order have custom taxes or the customer is tax exempt. 
Retail Tax Rate (optional) This is the tax rate that will apply to retail service items only.
Environmental Fee (Optimal) Some localities require an environmental fee to be charged.  This fee is specified as a percentage of the order total.
Free Delivery Threshold (Optional) As noted above, the customer is automatically charged the Delivery Fee that you set unless their order meets the Free Delivery Threshold. If the customer's total item price is above the threshold, they are not charged a Delivery Fee.
Minimum Order Price (Optional) This is the minimum amount charged to customers on an order regardless of the total item price. For instance, if this is set to $20 and a customer's item total only reached $15, they will be charged $20. 
Minimum Laundry Weight Delivery (Optional) This is the minimum amount of laundry charged to customers on a delivery order regardless of the actual laundry. For instance, if this is set to 10 lbs and a customer only gives 5 lbs of laundry, they will be charged for the 10 lbs. 
Minimum Laundry Weight Store (Optional)
This is the minimum amount of laundry charged to customers on an in-store order regardless of the actual laundry. For instance, if this is set to 10 lbs and a customer only gives 5 lbs of laundry, they will be charged for the 10 lbs. 

Refer-A-Friend Value (Optional) This is where you set the value of your referral promotion. For instance, if this is set to $40, when a customer refers a new customer to your service and that customer places an order, both the old and new customers receive $40 in credits.