Issuing Refunds and Voiding Transactions
You may want to refund a customer or void a transaction in the case of an error or due to a service related issue. This is simple to do on on the Dashboard:
- Find the order you wish a refund on the orders page and click on it.
- In the order modal, click the $ icon.
- Enter the amount that you wish to refund the customer and click Refund. The refunded amount will be issued to the customer's credit card and debited from the credit card associated with your account. (See Enabling Refunds)
- If the underlying transaction is not yet settled, you are able to void the transaction instead. The charge will not be added to the customer's payment.
Remember: If you have not yet enabled refunds by adding a credit card associated with your account, you will not be able to issue refunds.