Order Process
The Order Process is a series of events that begins with the placement of the customer's order and concludes with the completion of that order. The Order Process includes the following events:
| Starchup Event |
Description |
| Pending Pickup | A customer's order is scheduled for pickup. |
| Picked Up | The order has been marked as "Picked Up" by the driver (on the Driver App) or on the Dashboard. |
| Processing | The order is at the store, may have been detailed, and the cleaning process has begun. |
| Assembled | The cleaning of the items has completed, and the items have been gathered for delivery |
| Pending Delivery or Pending Scheduling Delivery |
The order has been processed and marked "Ready for Delivery." If the customer has already selected a delivery time, it will be Pending delivery. If not, it will be Pending Scheduling Delivery until the customer does select a delivery time. |
| Delivered | The order has been marked as "Delivered" by the driver (on the Driver App) or on the Dashboard. |
| Completed | The customer has rated the order. |
The status of an order is noted on the orders page of the dashboard:
