SMS Inbox

Recent SMS messages can be found in the SMS Inbox modal on the right hand side of the dashboard.

When an new SMS message is present, there will be a small green dot to notify you of this fact

Unread SMS messages will be denoted by a solid speech bubble and a read message will have an outline speech bubble.

Clicking upon a message will allow you to see not only the latest message, but also any recent updates from that user.  A full history of a users communication can be found by searching for the user, bringing up their account page, and from the engagements tab selecting the archived communications heading.

After selecting a message you'll have the ability to respond directly to a customer. 

You can also mark a message as unread again in case you'll need to take action on this message later